Dish is the first TV provider to offer support for Apple’s Business Chat

Dish is the first TV provider to offer support for Apple’s Business Chat

Dish today announced it’s becoming the first TV provider to offer customer support over Apple’s Business Chat. Launched earlier this year, Business Chat allows companies to communicate with their customers over iMessage in order to answer questions, provide customer service, or even enable purchases. In Dish’s case, the TV provider says its customers can use Business Chat to reach a live agent with their questions, make account changes, schedule an appointment, and more.

They can even use their credit card in Business Chat to order a pay-per-view movie or sporting event, then watch it within minutes of confirming the purchase, Dish says.

This feature takes advantage of Apple Pay, which lets you quickly make purchases using your stored payment information without having to leave the iMessage conversation.

Business Chat is as secure as placing a call, where customers would have had to provide information to identify themselves as the account holder. As Dish explains, Apple Business Chat doesn’t display the customer’s contact information to the agents, so customers can choose if they want to share that information themselves. They’re also in control of authenticating their account, if they want to make changes or purchases.

“TV should be simple, so we’ve made reaching our live customer service representatives as easy as sending a text,” said John Swieringa, Dish’s chief operating officer, in a statement about the launch. “Adding messaging with Apple Business Chat is a powerful way to connect with us, giving another choice so you can pick what fits with your life.”

Business Chat is a direct attack by Apple on social media platforms like Facebook and Twitter.

Today, businesses tend to set up Facebook Pages and often offer customers the ability to reach out over Facebook’s Messenger, Instagram and WhatsApp with questions. Twitter has also entered the customer service business, allowing businesses to respond to customers over tweets and DMs. Business Chat offers companies an alternative to social media, with the advantage of having access to Apple Pay built-in. (Facebook, meanwhile, hasn’t established itself as a payments company nor does much of its user base keep their payment information on file with the company. The same goes for Twitter.)

In addition, operating over iMessage means businesses get even closer with their customers – their conversations are in the same Messages app as chats with friends and family, not in a third-party app. And Apple isn’t interested in profiting from data collection. Its main goal is to sell more devices, which in turn allows it to sell more of its own services to users, like iCloud storage and Apple Music.

That said, it’s not likely that businesses will abandon their social media presence for Business Chat, so it may end up being just one more place for them to check – albeit one with an install base of hundreds of millions.

Dish is one of the earlier adopters for Business Chat. Other companies on the platform include Aramark, Discover, Four Seasons, Harry & David, Hilton, The Home Depot, Lowe’s, Marriott, NewEgg, T-Mobile, TD Ameritrade, Wells Fargo, 1-800-Flowers, and, of course, Apple.

To chat with Dish via Business Chat on iPhone or iPad (iOS 11.3 or higher), customers search for “Dish” then tap the Messages icon that appears next to the Dish search result. They can also open chat from the contact page of their MyDISH app, where they manage their Dish TV account.

Source: Mobile – Techcruch

AT&T launches a low-cost live TV streaming service, WatchTV

AT&T launches a low-cost live TV streaming service, WatchTV

AT&T this morning announced the launch of a second TV streaming service, called WatchTV, days after its merger with Time Warner. The lower-cost alternative to AT&T’s DirecTV Now will offer anyone the ability to join WatchTV for only $15 per month, but the service will also be bundled into AT&T wireless plans. This $15 per month price point undercuts newcomer Philo, which in November had introduced the cheapest over-the-top TV service at just $16 per month.

The service will arrive for everyone next week, including both wireless subscribers and the general public.

With WatchTV, customers gain access to over 30 live TV channels from top cable networks including A&E, AMC, Animal Planet, CNN, Discovery, Food Network, Hallmark, HGTV, History, IFC, Lifetime, Sundance TV, TBS, TLC, TNT, VICELAND, and several others. (Full list below).

Shortly after launch, it will add BET, Comedy Central, MTV2, Nicktoons, Teen Nick, and VH1.

There are also over 15,000 TV shows and movies on demand, along with premium channels and music streaming options as add-ons.

While the new WatchTV service is open to anyone, AT&T is also bundling it into two new unlimited plans for no additional cost.

These plans are the AT&T Unlimited & More Premium plan and the AT&T Unlimited & More plan.

The Premium plan customers will have all the same features of the existing AT&T Unlimited Plus Enhanced Plan, including 15 GB of high-speed tethering, high-quality video and a $15 monthly credit towards DirecTV, U-verse TV, or, AT&T’s other streaming service, DirecTV Now. They can also choose to add one other option, like HBO, Showtime, Starz, Amazon Music Unlimited, Pandora Premium and VRV, for no additional fee. Add-ons can only be swapped out once per year.

The regular plan (AT&T Unlimited & More) only offers SD video streams when on AT&T’s network, including when customers are viewing WatchTV. It also includes the $15 monthly credit towards other AT&T video services and up to 4G LTE unlimited data.

The Premium plan costs $80 for a single line after the AutoPay billing credit; or $190 for 4 lines. The regular plan is $70 with the AutoPay billing credit and paperless billing. It’s $5 more per line per month then the current Unlimited Choice Enhanced plan, but when you go up to 4 lines, it works out to the same price as before, $40 per line per month.

AT&T CEO Randall Stephenson had previously revealed the carrier’s plans for the new low-cost streaming TV service while in court defending the Time Warner merger against anti-trust claims. He used its launch as a point of rebuttal against comments about the ever-higher prices for AT&T’s DirecTV satellite service.

The Justice Department was concerned that following the merger, AT&T would raise prices on Time Warner’s HBO and Turner networks, like TNT, TBS and CNN, in order to prop up its own offerings. For now, it seems AT&T will just come up with a million different ways to generate revenue from its networks, by offering different bundles and packages to AT&T customers and other consumers.

The company also touted the merger, when announcing today’s news:

Our merger brings together the elements to fulfill our vision for the future of media and entertainment. We’ll bring a fresh approach to how media and entertainment works for you—including new offerings that integrate content and connectivity.

Source: Mobile – Techcruch

AT&T CEO says a new $15-per-month, sports-free streaming service is launching in a few weeks

AT&T CEO says a new -per-month, sports-free streaming service is launching in a few weeks

AT&T CEO Randall Stephenson revealed on Thursday the carrier’s plans to launch another live TV service called “AT&T Watch,” which would offer a cheap, $15-per-month bundle of channels for customers, and be provided to AT&T Unlimited Wireless subscribers for free. At this price point, the service would be one of the lowest on the market — less than Sling TV’s entry-level, $20-per-month package, and just a bit less than Philo’s low-cost, sports-free offering, priced at $16 per month.

Stephenson, who’s in court defending the proposed $85 billion merger with Time Warner against antitrust claims, announced the service on the witness stand. He held up the soon-to-arrive AT&T Watch as a rebuttal of sorts to the Justice Department’s point about the company’s continually climbing prices for its DirecTV satellite service, according to a report from Variety.

The Justice Department is concerned that if the merger goes through, AT&T will then raise prices on Time Warner’s Turner networks, like TNT, TBS and CNN in a way that would hurt other pay TV providers.

Few other details were offered regarding AT&T Watch, beyond its price point — which is due to the fact that it will also be a sports-free offering, like Philo.

But AT&T’s advantage over competitors is the distribution provided by its AT&T Wireless business. Although its existing streaming service DirecTV Now is one of the newest on the market, it has already reached No. 2 in terms of subscribers, falling behind Sling TV.

Beyond its lack of sports, the channel lineup for AT&T Watch was not discussed, nor was an exact launch date.

Stephenson said the company hoped to launch it in the next few weeks.

Source: Mobile – Techcruch

TV Time, the TV tracking app with over a million daily users, can now find your next binge

TV Time, the TV tracking app with over a million daily users, can now find your next binge
With TV programming now spread out across a variety of services beyond traditional network TV, it can be hard to know what to watch next and what’s popular, given how much great content there is to choose from. An app called TV Time is helping with that, by allowing TV fans to track shows they’re watching, […]

Source: Mobile – Techcruch