Dish is the first TV provider to offer support for Apple’s Business Chat

Dish is the first TV provider to offer support for Apple’s Business Chat

Dish today announced it’s becoming the first TV provider to offer customer support over Apple’s Business Chat. Launched earlier this year, Business Chat allows companies to communicate with their customers over iMessage in order to answer questions, provide customer service, or even enable purchases. In Dish’s case, the TV provider says its customers can use Business Chat to reach a live agent with their questions, make account changes, schedule an appointment, and more.

They can even use their credit card in Business Chat to order a pay-per-view movie or sporting event, then watch it within minutes of confirming the purchase, Dish says.

This feature takes advantage of Apple Pay, which lets you quickly make purchases using your stored payment information without having to leave the iMessage conversation.

Business Chat is as secure as placing a call, where customers would have had to provide information to identify themselves as the account holder. As Dish explains, Apple Business Chat doesn’t display the customer’s contact information to the agents, so customers can choose if they want to share that information themselves. They’re also in control of authenticating their account, if they want to make changes or purchases.

“TV should be simple, so we’ve made reaching our live customer service representatives as easy as sending a text,” said John Swieringa, Dish’s chief operating officer, in a statement about the launch. “Adding messaging with Apple Business Chat is a powerful way to connect with us, giving another choice so you can pick what fits with your life.”

Business Chat is a direct attack by Apple on social media platforms like Facebook and Twitter.

Today, businesses tend to set up Facebook Pages and often offer customers the ability to reach out over Facebook’s Messenger, Instagram and WhatsApp with questions. Twitter has also entered the customer service business, allowing businesses to respond to customers over tweets and DMs. Business Chat offers companies an alternative to social media, with the advantage of having access to Apple Pay built-in. (Facebook, meanwhile, hasn’t established itself as a payments company nor does much of its user base keep their payment information on file with the company. The same goes for Twitter.)

In addition, operating over iMessage means businesses get even closer with their customers – their conversations are in the same Messages app as chats with friends and family, not in a third-party app. And Apple isn’t interested in profiting from data collection. Its main goal is to sell more devices, which in turn allows it to sell more of its own services to users, like iCloud storage and Apple Music.

That said, it’s not likely that businesses will abandon their social media presence for Business Chat, so it may end up being just one more place for them to check – albeit one with an install base of hundreds of millions.

Dish is one of the earlier adopters for Business Chat. Other companies on the platform include Aramark, Discover, Four Seasons, Harry & David, Hilton, The Home Depot, Lowe’s, Marriott, NewEgg, T-Mobile, TD Ameritrade, Wells Fargo, 1-800-Flowers, and, of course, Apple.

To chat with Dish via Business Chat on iPhone or iPad (iOS 11.3 or higher), customers search for “Dish” then tap the Messages icon that appears next to the Dish search result. They can also open chat from the contact page of their MyDISH app, where they manage their Dish TV account.

Source: Mobile – Techcruch

Facebook, Google and more unite to let you transfer data between apps

Facebook, Google and more unite to let you transfer data between apps

The Data Transfer Project is a new team-up between tech giants to let you move your content, contacts, and more across apps. Founded by Facebook, Google, Twitter, and Microsoft, the DTP today revealed its plans for an open source data portability platform any online service can join. While many companies already let you download your information, that’s not very helpful if you can’t easily upload and use it elsewhere — whether you want to evacuate a social network you hate, back up your data somewhere different, or bring your digital identity along when you try a new app. The DTP’s tool isn’t ready for use yet, but the group today laid out a white paper for how it will work.

Creating an industry standard for data portability could force companies to compete on utility instead of being protected by data lock-in that traps users because it’s tough to switch services. The DTP could potentially offer a solution to a major problem with social networks I detailed in April: you can’t find your friends from one app on another. We’ve asked Facebook for details on if and how you’ll be able to transfer your social connections and friends’ contact info which it’s historically hoarded.

From porting playlists in music streaming services to health data from fitness trackers to our reams of photos and videos, the DTP could be a boon for startups. Incumbent tech giants maintain a huge advantage in popularizing new functionality because they instantly interoperate with a user’s existing data rather than making them start from scratch. Even if a social networking startup builds a better location sharing feature, personalized avatar, or payment system, it might be a lot easier to use Facebook’s clone of it because that’s where your profile, friends, and photos live.

If the DTP gains industry-wide momentum and its founding partners cooperate in good faith rather than at some bare minimum level of involvement, it could lower the barrier for people to experiment with new apps. Meanwhile, the tech giants could argue that the government shouldn’t step in to regulate them or break them up because DTP means users are free to choose whichever app best competes for their data and attention.

Source: Mobile – Techcruch

WhatsApp limits message forwarding in bid to reduce spam and misinformation

WhatsApp limits message forwarding in bid to reduce spam and misinformation

In a bid to cut down on the spread of false information and spam, WhatsApp recently added labels that indicate when a message has been forwarded. Now the company is sharpening that strategy by imposing limits on how many groups a message can be sent on to.

Originally, users could forward messages on to multiple groups, but a new trial will see that forwarding limited to 20 groups worldwide. In India, however, which is WhatsApp’s largest market with 200 million users, the limit will be just five. In addition, a ‘quick forward’ option that allowed users to pass on images and videos to others rapidly is being removed from India.

“We believe that these changes — which we’ll continue to evaluate — will help keep WhatsApp the way it was designed to be: a private messaging app,” the company said in a blog post.

The changes are designed to help reduce the amount of information that goes viral on the service, although clearly this isn’t a move that will end the problem altogether.

The change is in direct response to a series of incidents in India. The BBC recently wrote about an incident which saw one man dead and two others severely beaten after rumors of their efforts to abduct children from a village spread on WhatsApp. Reportedly 17 other people have been killed in the past year under similar circumstances, with police saying false rumors had spread via WhatsApp.

In response, WhatsApp — which is of course owned by Facebook has bought full-page newspaper ads to warn about false information on its service.

Beyond concern about firing up vigilantes, the saga may also spill into India’s upcoming national general election next year. Times Internet today reports that Facebook and WhatsApp plan to introduce a fake news verification system that it used recently in Mexico to help combat spam messages and the spreading of incorrect news and information. The paper said that the companies have already held talks with India’s Election Commission.

Source: Mobile – Techcruch

Samsung and Xiaomi had record smartphone shipments in India

Samsung and Xiaomi had record smartphone shipments in India

India has quickly become ground zero for the smartphone wars. Last year, the country surpassed the U.S. to become the world’s No. 2 smartphone market, and manufacturers are falling over themselves to plant a flag.

Samsung and Xiaomi have been the two biggest winners in recent quarters, battling it out for the top spot. Earlier this year, the latter edged out the former, but the battle has remained neck and neck for the huge — and growing — market. According to new numbers from Canalys, both companies shipped 9.9 million smartphones for Q2 2018.

Xiaomi held onto the top spot — though just barely, with Samsung growing 47 percent year-over-year. That’s the Korean manufacturer’s biggest growth spurt in the country since late-2015. Look, here’s a graph.

Combined, the two manufacturers comprise 60 percent of shipments in India for the quarter. Vivo and Oppo round out the top four, making Samsung the only non-Chinese company vying for a top spot. The company announced recently that it will be doubling down its efforts in the country with a factory it’s deemed the world’s largest.

ASUS has seem some growth in the country, as well, tripling since the previous quarter. Apple’s shipments, meanwhile, have dipped around 50 percent year-over-year, according to the firm, as the company adjusts its strategy in the country.

“Apple’s paring back of distributor partners and move to a ‘brand-first, volume-next’ strategy will reap rewards as it will ensure better margin per device,” says Rushabh Doshi of Canalys. “Getting priorities right will be important to smartphone vendors, and it will be a choice between profitability and volume growth.”

Source: Mobile – Techcruch

Trump just noticed Europe’s $5BN antitrust fine for Google

Trump just noticed Europe’s BN antitrust fine for Google

In other news bears shit in the woods. In today’s second-day President Trump news: ‘The Donald’ has seized, belatedly, on the European Commission’s announcement yesterday that Google is guilty of three types of illegal antitrust behavior — with its Android OS, since 2011 — and that it is fining the company $5 billion; a record-breaking penalty which the Commission’s antitrust chief, Margrethe Vestager, said reflects the length and gravity of the company’s competition infringements.

Trump is not! at all! convinced! though!

“I told you so!” he has tweeted triumphantly just now. “The European Union just slapped a Five Billion Dollar fine on one of our great companies, Google . They truly have taken advantage of the U.S., but not for long!”

Also not so very long ago, Trump was the one grumbling about U.S. tech giants. Though Amazon is his most frequent target in tech, while Google has been spared the usual tweet lashings. Albeit, on the average day he may not necessarily be able to tell one tech giant from another.

Vestager can though, and she cited Amazon as one of the companies that had suffered as a direct result of contractual conditions Google imposed on device makers using its Android OS — squeezing the ecommerce giant’s potential to build a competing Android ecosystem, with its Fire OS.

Presumably, for Trump, Amazon is not ‘one of our great companies’ though.

At least it’s only Google that gets his full Twitter attention — and a special Trumpian MAGA badge of honor call-out as “one of our great companies” — in the tweet.

Presumably, he hasn’t had this pointed out to him yet though. So, uh, awkward.

Safe to say, Trump is seizing on Google’s antitrust penalty as a stick to beat the EU, set against a backdrop of Trump already having slapped a series of tariffs on EU goods, and Trump recently threatening the EU with tariffs on cars — in what is fast looking like a full blown trade war.

Even so, Trump’s tweet probably wasn’t the kind of support Google was hoping to solicit via its own Twitter missive yesterday…

#AndroidWorksButTradeWarsDon’t doesn’t make for the most elegant hashtag.

But here’s the thing: Vestager has already responded to Trump’s attack on the Android decision — even though it’s taking place a day late. Because the EU’s “tax lady”, as Trump has been known to vaguely refer to her, is both lit and onit.

During yesterday’s press conference she was specifically asked to anticipate Trump’s tantrum response on hearing the EU antitrust decision against Google, and whether she wasn’t afraid it might affect next week’s meeting between the US president and the European Commission’s president, Jean-Claude Juncker.

“As I know my US colleagues want fair competition just as well as we do,” she responded. “There is a respect that we do our job. We have this very simple mission to make sure that companies play by the rulebook for the market to serve consumers. And this is also my impression that this is what they want in the US.”

Pressed again on political context, given the worsening trade relationship between the US and the EU, Vestager was asked how she would explain that her finding against Google is not part of an overarching anti-US narrative — and how would she answer Trump’s contention that the EU’s “tax lady… really hates the US”.

“Well I’ve done my own fact checking on the first part of that sentence. I do work with tax and I am a woman. So this is 100% correct,” she replied. “It is not correct for the latter part of the sentence though. Because I very much like the US. And I think that would also be what you think because I am from Denmark and that tends to be what we do. We like the U.S. The culture, the people, our friends, traveling. But the fact is that this [finding against Google] has nothing to do with how I feel. Nothing whatsoever. Just as well as enforcing competition law — well, we do it in the world but we don’t do it in a political context. Because then there would never, ever be a right timing.

“The mission is very simple. We have to protect consumers and competition to make sure that consumers get the best of fair competition — choice, innovation, best possible prices. This is what we do. It has been done before, we will continue to do it — no matter the political context.”

Maybe Trump will be able to learn the name of the EU’s “tax lady” if Vestager ends up EU president next year.

Or, well, maybe not. We can only hope so.

Source: Mobile – Techcruch

Europe updates its predatory pricing investigation against Qualcomm over UMTS baseband chips

Europe updates its predatory pricing investigation against Qualcomm over UMTS baseband chips

On the heels of Google getting served a $5 billion fine by the EU over monopolistic practices related to its Android operating system, the European Commission today resurfaced another ongoing case in the world of large U.S. tech companies. The EC said that it has added to its investigation into Qualcomm and its predatory pricing of UMTS baseband chips. Specifically, today the Commission has sent more details relating to elements of the “price cost” test that it had applied to measure just how much below cost Qualcomm was selling UMTS baseband chips to edge out competitors.

If the case is decided against Qualcomm, the company could face an additional fine of up to 10 percent of its worldwide revenues. In 2009, these were $10.4 billion, while in 2017, global turnover was over $22 billion.

The original, 2015 case was based on a complaint filed by Icera — once a big player in baseband chips — and dates back to practices between 2009 and 2011 and alleged that Qualcomm used its market position to negotiate artificially low prices for UMTS chips — used in 3G phones — in order to oust out Icera. Others that made similar chips include Nvidia.

Qualcomm has wasted little time in responding to the notice posted by the EC.

“This investigation, now in its ninth year, alleges harm in 2009-2011, to a competitor who chose years later to exit the market for reasons unrelated to Qualcomm,” said Don Rosenberg, general counsel and executive vice president of Qualcomm in a statement. “While the investigation has been narrowed, we are disappointed to see it continues and will immediately begin preparing our response to this supplementary statement of objections. We belief that once the Commission has reviewed our response it will find that Qualcomm’s practices are pro-competitive and fully consistent with European competition rules.”

Qualcomm is already in the middle of appealing a $1.23 billion fine in the EU over LTE chip dominance in the iPhone, related to deals that were made with Apple at the expense of another big rival of Qualcomm’s, Intel. (Never mind that Apple and Qualcomm are also in the middle of a patent dispute.)

This older case, as Qualcomm points out, has been narrowed since it was first announced almost exactly three years ago. And while we don’t know what the exact details of the supplementary objections are and whether they have expanded them again (we have contacted the EC to try to find out), the Commission also notes in its short statement — printed in full below — that sending an update to its calculations doesn’t necessarily imply the outcome of this case.

Statement below.

The European Commission has sent a Supplementary Statement of Objections to Qualcomm Inc. This is a procedural step in the Commission’s ongoing investigation under EU antitrust rules looking into whether Qualcomm engaged in ‘predatory pricing’. The Commission sent a Statement of Objections to Qualcomm in December 2015 detailing its concerns. In particular, the Commission’s preliminary view is that between 2009 and 2011 Qualcomm sold certain UMTS baseband chipsets at prices below cost, with the intention of eliminating Icera, its main competitor in the leading edge segment of the market at that time. UMTS chipsets are key components of mobile devices. They enable both voice and data transmission in third generation (3G) cellular communication. The Supplementary Statement of Objections sent today focuses on certain elements of the “price-cost” test applied by the Commission to assess the extent to which UMTS baseband chipsets were sold by Qualcomm at prices below cost. The sending of a Supplementary Statement of Objections does not prejudge the outcome of the investigation. More information is available on the Commission’s competition website, in the public case register under the case number AT.39711.

Source: Mobile – Techcruch

And now, here’s a ‘Trumpy Cat’ augmented reality app from George Takei

And now, here’s a ‘Trumpy Cat’ augmented reality app from George Takei

Anyone who follows George Takei on Twitter can tell you that Star Trek‘s original Sulu is not a fan of President Donald Trump. But he’s found a new way to express that criticism — not just in tweets, interviews and op-eds, but also in an augmented reality app called House of Cats.

The app was built in partnership with Montreal-based development company BMAD, and it allows users to interact with animated animal characters like Trumpy Cat, Meowlania, Vladdy Putin and Lil’ Rocket Pug. They can add their own voice recordings, superimpose the animals on real environments and take photos with them — Takei suggested including Trumpy Cat in photos of real-world protests.

When I asked where the idea came from, Takei had a simple explanation: “The Internet loves the combination of politics and cats.”

While the app looks pretty silly, Takei made the by-now-commonplace observation that satire is having a hard time keeping up with the daily news.

We spoke shortly after Trump had his press conference with Vladimir Putin — setting off this week’s cycle of criticism, denial and missing double negatives — and Takei told me, “No augmented reality could have created the true reality of what we saw this morning: Donald Trump standing shoulder-to-shoulder with Vladimir Putin … his denial of the attack on the core activity of our democratic system.”

Takei added that humor is a key ingredient in getting a serious message out into the world. He’s pointed to his embrace of memes (particularly Grumpy Cat) as one of the main drivers of his popularity on social media, which in turn gives him a bigger platform for his political views.

“I’m a political activist — I have been since I was a teenager, largely because of my childhood incarceration behind American barbed wire fences,” Takei said. He said his social media presence is meant to be an extension of that activism, but, “I notice that if I’m documenting the truth, people are nodding off. [So] I try to kind of inject a little humor into it.”

The app costs 99 cents, and there are plans for subscription content as well. It might seem strange to pay money for a satirical cat app, but keep in mind that some of the profits will go to Refugees International.

“Making a mockery of this particular person is going to be a very effective tool,” Takei said. “We’ll have fun while we also accomplish our mission to make this a better America.”

Source: Mobile – Techcruch

The Galaxy Note 9 is leaking out all over the place

The Galaxy Note 9 is leaking out all over the place

The Galaxy Note 9 won’t be announced until August. You wouldn’t know it by reading the internet, however. Every nook and cranny of the upcoming phablet has been bared for the world, in a series of leaks over the past several weeks.

Sure, not all of them will pan out, but plenty have come from leakers with established track records, and enough of the details line up so as to paint a wholly believable portrait of the phone we’ll finally get an official look at early next month.

And then there’s this:

That’s a picture of Samsung CEO DJ Koh using what appears to be the Note 9 at a media event. The differences are subtle, but they’re there in the camera housing, which is among a few small visible changes to the upcoming device. Like, good on DJ Koh for using the company’s products, S Pen and all, but even by Samsung’s traditionally leaky standards, that’s a little silly.

Maybe Samsung doesn’t mind. Maybe it’s just happy to have everyone talking about the Note 9, while it’s hard at work on that folding phone we’ve heard so much about.

The above camera housing is in line with another recent post from perennial leaker, EVLeaks, which shows off a full front and back render of the upcoming handset:

There’s also an S Pen, with a yellow coat of paint that’s in line with the image the company sent out with the invite to the August event. The fingerprint sensor has been moved below the camera there, rather than next to it as it was on the Note 8. That was a clear mistake, and Samsung fixed it for the S9. Logic follows that they would do the same on the new Note.

That, in turn, appears to confirm this photo of an actual unit from Slashleaks, which bears an extremely effective “No photo allowed/Do not leak info” sticker. At least Samsung tried, I guess.

More (but not that much more, from the looks of it) will be revealed on August 9.

Source: Mobile – Techcruch

Apple releases third iOS 12 beta to everyone

Apple releases third iOS 12 beta to everyone

Apple just released the third version of the iOS 12 beta as part of the public beta program. It means that everyone can now install a development build of iOS 12, the next major version of the operating system for iPhone and iPad.

Don’t forget this is still a beta version. Things will crash, things won’t work. Don’t be surprised if you lose data in your Photos, Notes or Messages apps for instance.

But if you have an iPhone or iPad that you don’t use every day, you can get a glimpse of the future of iOS right now. While the final version of iOS 12 should be released near the end of September, Apple is going to release beta versions every few weeks over the summer.

Before installing the beta, don’t forget to back up your device to iCloud and/or your computer using iTunes. You can then head over to Apple’s beta website, sign up with your Apple ID and download the beta profile.

The profile is just a tiny file that tells your iPhone to check for public betas. After restarting your device, you can open the Settings app and install the iOS update just like any normal software update. If you already installed a previous beta, it’s time to update.

In September, your device should automatically update to the final version of iOS 12 and you’ll be able to delete the configuration profile.

Here’s a quick rundown of what’s new in iOS 12. The main feature of iOS 12 is a performance improvement, especially for older devices. If you have an iPhone 6 or an iPad Air for instance, you should see a big improvement when it comes to launching apps, triggering the camera and entering text.

The other big theme of the year is new features to help you spend less time using your phone. There’s a new Screen Time feature to see and control how much time you spend using each app. Notifications are now grouped and you can silence them from the lock screen. You also can turn on Do Not Disturb when you’re in a meeting, for a few hours or for longer.

Apple didn’t stop there, and added new power features as well. Developers will be able to take advantage of a new file format for augmented reality and new features in ARKit 2.0. Apple is releasing the Workflow app as a new Siri Shortcuts app. Developers will be able to add information to Siri, as well, so that you can add a boarding pass or a music playlist to Siri.

The Photos, News and Stocks apps have been improved, as well as Apple Books (the app formerly known as iBooks). Apple is introducing Memoji on the iPhone X. It’s a customized avatar that you can use in iMessage and FaceTime to represent you.

If you want to learn more, read my iOS 12 preview to get my thoughts on this update.

Source: Mobile – Techcruch

Samsung rumored to be releasing a folding screen smartphone in early-2019

Samsung rumored to be releasing a folding screen smartphone in early-2019

Stop me if you’ve heard this one before. Samsung’s working on phone with a folding screen. And it’s arriving soonish. You’d be entirely forgiven if you rolled your eyes at that one, or at the very least took the whole thing with a sufficiently massive grain of salt.

This particular rumor has been floating around for about as long as Samsung’s been in the smartphone game, but The Wall Street Journal appears to have it on good authority that such a device may finally come to fruition early next year.

What’s more, those “people familiar with the matter” say the seven-inch handset is currently sporting the codename “Winner,” which sounds a bit like something Donald Trump would nickname his smartphone.

The design sounds more like a classic clamshell handset than the novel — though not particularly practical — dual-screen ZTE Axon M that arrived late last year. To be fair, that was more two screens fused together, rather than a “folding screen.” When the Samsung device is closed, on the other hand, it apparently sports cameras on either side and “a small display bar on the front.”

The phone will reportedly be released in smaller quantities than most Samsung smartphones/tablets at first, with wider availability later in the year. A lower than expected demand for the company’s latest flagship, the Galaxy S9 is said to be a driving force behind Samsung’s push to get this product out the door.

The category has long been a white whale for a smartphone industry intent on cramming the largest screen into the smallest footprint possible. The ability to fold it up and shove it in a pocket would certainly be a way to accomplish this. There have, however, been all manner of technical constraints along the way. 

A representative for the company offered TechCrunch a fairly boilerplate statement in response to the rumors, “ “It is Samsung’s policy to not comment on rumors and speculation.”

Source: Mobile – Techcruch