Amazon Alexa goes AWOL for many users

Amazon Alexa goes AWOL for many users
Some Amazon Alexa users are currently having problems reaching the voice assistant. Instead of reacting to commands, Alexa simply says “sorry, something went wrong.” Amazon hasn’t commented publicly yet on the issue.
Based on tweets and Down Detector, users began having trouble reaching Alexa around 7AM PST. While some had their connection issues resolved quickly, many others are still waiting.

#AlexaDown ! Now I have to remember how to turn the lights on and off again!
— Erin Boyle (@erinboyle05) October 24, 2018

@amazonecho what’s up with Alexa? She seems under the weather. #alexadown #alexanotrreliable
— Holly Ross Tong (@USAHollyRT) October 24, 2018

I would like to apologize to #alexa users worldwide for the 80 times my 6 year old requested “what does the fox say” today which surely caused the outage. She was right to shut down. Enough is enough. I hope @amazon can fix her. #alexadown
— Amy Gail (@AmyGail8) October 24, 2018

This follows an outage last month that mainly affected Echo devices in parts of the United Kingdom, Spain, Germany, and Australia. According to Down Detector’s outage map, however, most of the users who currently can’t reach Alexa are in the United States.

Alexa also suffered an outage in March after an Amazon Web Services networking issue.
TechCrunch has contacted Amazon for comment.

Source: Gadgets – techcrunch

Comparing Google Home Hub vs Amazon Echo Show 2 vs Facebook Portal

Comparing Google Home Hub vs Amazon Echo Show 2 vs Facebook Portal
The war for the countertop has begun. Google, Amazon and Facebook all revealed their new smart displays this month. Each hopes to become the center of your Internet of Things-equipped home and a window to your loved ones. The $149 Google Home Hub is a cheap and privacy-safe smart home controller. The $229 Amazon Echo Show 2 gives Alexa a visual complement. And the $199 Facebook Portal and $349 Portal+ offer a Smart Lens that automatically zooms in and out to keep you in frame while you video chat.
For consumers, the biggest questions to consider are how much you care about privacy, whether you really video chat, which smart home ecosystem you’re building around and how much you want to spend.

For the privacy obsessed, Google’s Home Hub is the only one without a camera and it’s dirt cheap at $149.
For the privacy agnostic, Facebook’s Portal+ offers the best screen and video chat functionality.
For the chatty, Amazon Echo Show 2 can do message and video chat over Alexa, call phone numbers and is adding Skype.

If you want to go off-brand, there’s also the Lenovo Smart Display, with stylish hardware in a $249 10-inch 1080p version and a $199 8-inch 720p version. And for the audiophile, there’s the $199 JBL Link View. While those hit the market earlier than the platform-owned versions we’re reviewing here, they’re not likely to benefit from the constant iteration Google, Amazon and Facebook are working on for their tabletop screens.
Here’s a comparison of the top smart displays, including their hardware specs, unique software, killer features and pros and cons:

Source: Gadgets – techcrunch

Alexa is reported down across Europe

Alexa is reported down across Europe
Reports are coming in that Amazon’s Alexa service is down in parts of UK, Spain, Germany and Austria. According to Down Detector and Twitter, the problem started surfacing around 8am local time and still continues. Interestingly, some users are reporting the issue is isolated to Echo Dot 2 models and while other Echo devices are still working. Sometimes. Other reports say everything is down. When users try to talk to their Echo devices, Alexa will report an error with connectivity and spin a red ring around the top.
Because of this outage, users will have to use wall switches to turn on lights, press buttons to make coffee and look outside to assess the weather. Sucks. I know.
As Engadget points out in their coverage, the outage could stem from Amazon Web Service issues at the company’s Ireland facility. Amazon is now reporting that those issues have been resolved so there’s a chance Alexa will be coming back online shortly.

Source: Gadgets – techcrunch

Digging deeper into smart speakers reveals two clear paths

Digging deeper into smart speakers reveals two clear paths
In a truly fascinating exploration into two smart speakers – the Sonos One and the Amazon Echo – BoltVC’s Ben Einstein has found some interesting differences in the way a traditional speaker company and an infrastructure juggernaut look at their flagship devices.
The post is well worth a full read but the gist is this: Sonos, a very traditional speaker company, has produced a good speaker and modified its current hardware to support smart home features like Alexa and Google Assistant. The Sonos One, notes Einstein, is a speaker first and smart hardware second.
“Digging a bit deeper, we see traditional design and manufacturing processes for pretty much everything. As an example, the speaker grill is a flat sheet of steel that’s stamped, rolled into a rounded square, welded, seams ground smooth, and then powder coated black. While the part does look nice, there’s no innovation going on here,” he writes.
The Amazon Echo, on the other hand, looks like what would happen if an engineer was given an unlimited budget and told to build something that people could talk to. The design decisions are odd and intriguing and it is ultimately less a speaker than a home conversation machine. Plus it is very expensive to make.
Pulling off the sleek speaker grille, there’s a shocking secret here: this is an extruded plastic tube with a secondary rotational drilling operation. In my many years of tearing apart consumer electronics products, I’ve never seen a high-volume plastic part with this kind of process. After some quick math on the production timelines, my guess is there’s a multi-headed drill and a rotational axis to create all those holes. CNC drilling each hole individually would take an extremely long time. If anyone has more insight into how a part like this is made, I’d love to see it! Bottom line: this is another surprisingly expensive part.

Sonos, which has been making a form of smart speaker for 15 years, is a CE company with cachet. Amazon, on the other hand, sees its devices as a way into living rooms and a delivery system for sales and is fine with licensing its tech before making its own. Therefore to compare the two is a bit disingenuous. Einstein’s thesis that Sonos’ trajectory is troubled by the fact that it depends on linear and closed manufacturing techniques while Amazon spares no expense to make its products is true. But Sonos makes speakers that work together amazingly well. They’ve done this for a decade and a half. If you compare their products – and I have – with competing smart speakers an non-audiophile “dumb” speakers you will find their UI, UX, and sound quality surpass most comers.
Amazon makes things to communicate with Amazon. This is a big difference.
Where Einstein is correct, however, is in his belief that Sonos is at a definite disadvantage. Sonos chases smart technology while Amazon and Google (and Apple, if their HomePod is any indication) lead. That said, there is some value to having a fully-connected set of speakers with add-on smart features vs. having to build an entire ecosystem of speaker products that can take on every aspect of the home theatre.
On the flip side Amazon, Apple, and Google are chasing audio quality while Sonos leads. While we can say that in the future we’ll all be fine with tinny round speakers bleating out Spotify in various corners of our room, there is something to be said for a good set of woofers. Whether this nostalgic love of good sound survives this generation’s tendency to watch and listen to low resolution media is anyone’s bet, but that’s Amazon’s bet to lose.
Ultimately Sonos is strong and fascinating company. An upstart that survived the great CE destruction wrought by Kickstarter and Amazon, it produces some of the best mid-range speakers I’ve used. Amazon makes a nice – almost alien – product, but given that it can be easily copied and stuffed into a hockey puck that probably costs less than the entire bill of materials for the Amazon Echo it’s clear that Amazon’s goal isn’t to make speakers.
Whether the coming Sonos IPO will be successful depends partially on Amazon and Google playing ball with the speaker maker. The rest depends on the quality of product and the dedication of Sonos users. This good will isn’t as valuable as a signed contract with major infrastructure players but Sonos’ good will is far more than Amazon and Google have with their popular but potentially intrusive product lines. Sonos lives in the home while Google and Amazon want to invade it. That is where Sonos wins.

Source: Gadgets – techcrunch

Sonos One’s Alexa support comes to Canada

Sonos One’s Alexa support comes to Canada
 Sonos One users in Canada can now join their peers south of the border in yelling requests at their connected speakers – a free update issued today enables Amazon Alexa on the Sonos One. The One launched with Alexa support in the U.S., but while the speaker has been available to Canadian buyers since late last year, Alexa voice commands are new with the update. That means Canadians will… Read More

Source: Gadgets – techcrunch