Dish is the first TV provider to offer support for Apple’s Business Chat

Dish is the first TV provider to offer support for Apple’s Business Chat

Dish today announced it’s becoming the first TV provider to offer customer support over Apple’s Business Chat. Launched earlier this year, Business Chat allows companies to communicate with their customers over iMessage in order to answer questions, provide customer service, or even enable purchases. In Dish’s case, the TV provider says its customers can use Business Chat to reach a live agent with their questions, make account changes, schedule an appointment, and more.

They can even use their credit card in Business Chat to order a pay-per-view movie or sporting event, then watch it within minutes of confirming the purchase, Dish says.

This feature takes advantage of Apple Pay, which lets you quickly make purchases using your stored payment information without having to leave the iMessage conversation.

Business Chat is as secure as placing a call, where customers would have had to provide information to identify themselves as the account holder. As Dish explains, Apple Business Chat doesn’t display the customer’s contact information to the agents, so customers can choose if they want to share that information themselves. They’re also in control of authenticating their account, if they want to make changes or purchases.

“TV should be simple, so we’ve made reaching our live customer service representatives as easy as sending a text,” said John Swieringa, Dish’s chief operating officer, in a statement about the launch. “Adding messaging with Apple Business Chat is a powerful way to connect with us, giving another choice so you can pick what fits with your life.”

Business Chat is a direct attack by Apple on social media platforms like Facebook and Twitter.

Today, businesses tend to set up Facebook Pages and often offer customers the ability to reach out over Facebook’s Messenger, Instagram and WhatsApp with questions. Twitter has also entered the customer service business, allowing businesses to respond to customers over tweets and DMs. Business Chat offers companies an alternative to social media, with the advantage of having access to Apple Pay built-in. (Facebook, meanwhile, hasn’t established itself as a payments company nor does much of its user base keep their payment information on file with the company. The same goes for Twitter.)

In addition, operating over iMessage means businesses get even closer with their customers – their conversations are in the same Messages app as chats with friends and family, not in a third-party app. And Apple isn’t interested in profiting from data collection. Its main goal is to sell more devices, which in turn allows it to sell more of its own services to users, like iCloud storage and Apple Music.

That said, it’s not likely that businesses will abandon their social media presence for Business Chat, so it may end up being just one more place for them to check – albeit one with an install base of hundreds of millions.

Dish is one of the earlier adopters for Business Chat. Other companies on the platform include Aramark, Discover, Four Seasons, Harry & David, Hilton, The Home Depot, Lowe’s, Marriott, NewEgg, T-Mobile, TD Ameritrade, Wells Fargo, 1-800-Flowers, and, of course, Apple.

To chat with Dish via Business Chat on iPhone or iPad (iOS 11.3 or higher), customers search for “Dish” then tap the Messages icon that appears next to the Dish search result. They can also open chat from the contact page of their MyDISH app, where they manage their Dish TV account.

Source: Mobile – Techcruch

Facebook, Google and more unite to let you transfer data between apps

Facebook, Google and more unite to let you transfer data between apps

The Data Transfer Project is a new team-up between tech giants to let you move your content, contacts, and more across apps. Founded by Facebook, Google, Twitter, and Microsoft, the DTP today revealed its plans for an open source data portability platform any online service can join. While many companies already let you download your information, that’s not very helpful if you can’t easily upload and use it elsewhere — whether you want to evacuate a social network you hate, back up your data somewhere different, or bring your digital identity along when you try a new app. The DTP’s tool isn’t ready for use yet, but the group today laid out a white paper for how it will work.

Creating an industry standard for data portability could force companies to compete on utility instead of being protected by data lock-in that traps users because it’s tough to switch services. The DTP could potentially offer a solution to a major problem with social networks I detailed in April: you can’t find your friends from one app on another. We’ve asked Facebook for details on if and how you’ll be able to transfer your social connections and friends’ contact info which it’s historically hoarded.

From porting playlists in music streaming services to health data from fitness trackers to our reams of photos and videos, the DTP could be a boon for startups. Incumbent tech giants maintain a huge advantage in popularizing new functionality because they instantly interoperate with a user’s existing data rather than making them start from scratch. Even if a social networking startup builds a better location sharing feature, personalized avatar, or payment system, it might be a lot easier to use Facebook’s clone of it because that’s where your profile, friends, and photos live.

If the DTP gains industry-wide momentum and its founding partners cooperate in good faith rather than at some bare minimum level of involvement, it could lower the barrier for people to experiment with new apps. Meanwhile, the tech giants could argue that the government shouldn’t step in to regulate them or break them up because DTP means users are free to choose whichever app best competes for their data and attention.

Source: Mobile – Techcruch

WhatsApp limits message forwarding in bid to reduce spam and misinformation

WhatsApp limits message forwarding in bid to reduce spam and misinformation

In a bid to cut down on the spread of false information and spam, WhatsApp recently added labels that indicate when a message has been forwarded. Now the company is sharpening that strategy by imposing limits on how many groups a message can be sent on to.

Originally, users could forward messages on to multiple groups, but a new trial will see that forwarding limited to 20 groups worldwide. In India, however, which is WhatsApp’s largest market with 200 million users, the limit will be just five. In addition, a ‘quick forward’ option that allowed users to pass on images and videos to others rapidly is being removed from India.

“We believe that these changes — which we’ll continue to evaluate — will help keep WhatsApp the way it was designed to be: a private messaging app,” the company said in a blog post.

The changes are designed to help reduce the amount of information that goes viral on the service, although clearly this isn’t a move that will end the problem altogether.

The change is in direct response to a series of incidents in India. The BBC recently wrote about an incident which saw one man dead and two others severely beaten after rumors of their efforts to abduct children from a village spread on WhatsApp. Reportedly 17 other people have been killed in the past year under similar circumstances, with police saying false rumors had spread via WhatsApp.

In response, WhatsApp — which is of course owned by Facebook has bought full-page newspaper ads to warn about false information on its service.

Beyond concern about firing up vigilantes, the saga may also spill into India’s upcoming national general election next year. Times Internet today reports that Facebook and WhatsApp plan to introduce a fake news verification system that it used recently in Mexico to help combat spam messages and the spreading of incorrect news and information. The paper said that the companies have already held talks with India’s Election Commission.

Source: Mobile – Techcruch

Now you’re journaling with power! (with this Mario-branded Moleskine gear)

Now you’re journaling with power! (with this Mario-branded Moleskine gear)
Although this isn’t a stationery news site (how I should like that!), the latest collection from Moleskine is Mario-related, so technically I can write about it. There’s even a phone case and a rolltop backpack!
It’s pretty much exactly what you expect: the usual solid Moleskine notebooks with a Nintendo flourish. They’re all Mario-related, but have different styles: a cartridge and Game Boy for the pocket-size notebooks, and stylized NES graphics on the larger ones. Unfortunately there’s no planner (hint hint, Moleskine).
“It’s a newstalgic mixture of contemporary technology and timeless paper,” reads the press release. “Nostalgic” already implies both new and old so there’s no need for a portmanteau, and a Game Boy isn’t exactly “contemporary,” but they got the paper thing right.
Actually, the notebooks have some pretty dope detailing. The small ones are embossed with cartridge ridges and Game Boy controls. All of them have internal illustrations and come with a sticker pack.
I would have loved to have these in the old days, though some SMB3 gear would probably have been more timely.
In addition to the notebooks, there’s a solid-looking, candy-red phone case that you can only get in stores and a truly backpack. Look at these details (click for the gallery):

Wear that at E3 and people will bow down. Well, it’s better than carrying around a giant swag bag from Atlus, anyway.
You can buy everything but the phone case online; you’ll have to find Moleskine dealers to get that for some reason.

Source: Gadgets – techcrunch

Samsung and Xiaomi had record smartphone shipments in India

Samsung and Xiaomi had record smartphone shipments in India

India has quickly become ground zero for the smartphone wars. Last year, the country surpassed the U.S. to become the world’s No. 2 smartphone market, and manufacturers are falling over themselves to plant a flag.

Samsung and Xiaomi have been the two biggest winners in recent quarters, battling it out for the top spot. Earlier this year, the latter edged out the former, but the battle has remained neck and neck for the huge — and growing — market. According to new numbers from Canalys, both companies shipped 9.9 million smartphones for Q2 2018.

Xiaomi held onto the top spot — though just barely, with Samsung growing 47 percent year-over-year. That’s the Korean manufacturer’s biggest growth spurt in the country since late-2015. Look, here’s a graph.

Combined, the two manufacturers comprise 60 percent of shipments in India for the quarter. Vivo and Oppo round out the top four, making Samsung the only non-Chinese company vying for a top spot. The company announced recently that it will be doubling down its efforts in the country with a factory it’s deemed the world’s largest.

ASUS has seem some growth in the country, as well, tripling since the previous quarter. Apple’s shipments, meanwhile, have dipped around 50 percent year-over-year, according to the firm, as the company adjusts its strategy in the country.

“Apple’s paring back of distributor partners and move to a ‘brand-first, volume-next’ strategy will reap rewards as it will ensure better margin per device,” says Rushabh Doshi of Canalys. “Getting priorities right will be important to smartphone vendors, and it will be a choice between profitability and volume growth.”

Source: Mobile – Techcruch